Refund Policy

REFUND POLICY

Last updated: April 13, 2026

At Jay Kirton, we strive to provide high-quality products, services, and digital content. Please read this Refund Policy carefully before making a purchase.

1. Digital Products

Due to the nature of digital products (including courses, videos, and downloadable materials):

• All sales are final

• No refunds will be issued once access has been granted or content has been delivered

2. Services (Consultations / Sessions)

For booked services:

• Cancellations must be made at least 24 hours in advance

• Eligible bookings may be rescheduled

• No-shows or late cancellations are non-refundable

3. Physical Products (eCommerce)

We accept returns under the following conditions:

• Items must be returned within 7–14 days of delivery

• Products must be unused, in original condition, and in original packaging

• Proof of purchase is required

Non-returnable items:

• Opened or used products

• Personal care or hygiene items (if applicable)

• Sale or discounted items (unless defective)

4. Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us within 48 hours of delivery

• Provide photos as proof

• We will offer a replacement or refund if approved

5. Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• Original shipping fees are non-refundable

6. Exceptions

Refunds may be considered in special cases such as:

• Duplicate payments

• Technical issues preventing access to digital services

All requests are reviewed individually.

7. Processing of Refunds

If approved:

• Refunds will be issued to the original payment method

• Please allow 5–10 business days for processing